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Emirates apologises for ‘Wtf’ email sent to passenger 

Emirates has apologised to a passenger after she received an offensive message after seeking compensation from the airline.

Claire Finch applied for €600 in compensation after her flight from Manchester to Dubai was delayed.

Her application was successful, but shortly after she received confirmation a second email arrived from the airline with the subject line ‘Wtf..’. The email continued: “… is she on about?!?’ 

Ms Finch received an apology letter from an Emirates executive, only after she complained in the media

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