Entries by Barry

Aeromexico use Facebook Messenger Chatbots

Aeromexico are leading the way in answering their customers queries. They have been using Facebook Messenger Chatbots to communicate with their customers. Aeromexico have said 4 out of 5 of customers ask basic servicing questions, bots respond with pre-prepared answers, but the bots can find a further 15% of answers to questions on the website. […]

Eurostar to launch direct service to Amsterdam to compete with Airlines

Eurostar plan to offer direct trains from London to Amsterdam by the end of the year, sparking a major price war with airlines. Initially there will be two trains a day and the journey from St Pancras International to city centre will take just under four hours. Direct trains between London and Rotterdam are also said to be in the […]

Ryanair signs deal with Spanish airline and is also accused of deliberately assigning middle seats to passengers who don’t pay reservation fee

Ryanair has signed a partnership with Air Europa to sell the Spanish airline’s long-haul flights on its website. From last week, Ryanair customers can book Air Europa flights on 20 long-haul routes from Madrid to 16 countries in North, Central and South America, including Argentina, Brazil, Cuba, Mexico and the US. In a second phase […]

Jet2CityBreaks grows Christmas capacity by over a third and leases a A330 for Summer

Jet2CityBreaks has launched its Christmas programme with an extra 36 per cent capacity than last winter. The operator is offering almost 110,000 winter wonderland seats, 30,000 more than last year. The programme features 12 dedicated weekend trips, including flights from its new base at Birmingham. If the demand is there Jet2.com have the resources in the winter as many of their […]

Emergency on Thomson flight as noxious fumes overcome crew and passengers 

Tui has launched an investigation after two crew members and 25 passengers on a flight from Orlando were affected by nausea and dizziness shortly after take-off. The Thomson Airways Boeing 787 Dreamliner had just left the Florida airport for Bristol on Sunday when two cabin crew members reported feeling ill.  Four people were taken to hospital, with […]

Emirates apologises for ‘Wtf’ email sent to passenger 

Emirates has apologised to a passenger after she received an offensive message after seeking compensation from the airline. Claire Finch applied for €600 in compensation after her flight from Manchester to Dubai was delayed. Her application was successful, but shortly after she received confirmation a second email arrived from the airline with the subject line ‘Wtf..’. The […]

UK Cargo Operator CargoLogicAir into profit and takes delivery of 3rd Aircraft

UK freight operator CargoLogicAir, which started operations in 2016, has taken delivery of its third aircraft, a Boeing 747-400ERF. The cargo operator has acquired the aircraft from Irish lessor AerCap and the airline remains on schedule to operate 5 freighter aircraft within the first 5 years of operating. CargoLogicAir CEO Dmitry Grisham said ‘The arrival […]

Cathay Pacific cuts hundreds of jobs in major shake-up  

As we have previously reported Cathay have been evaluating how to cut costs. They have now announced some of their plans. The Hong Kong flagship carrier has said it will cut nearly 600 jobs as part of the biggest restructuring in 20 years. The cuts include 190 management jobs and 400 non-management staff working at […]

Crossrail hits buffers at Heathrow

Crossrail services may not now stop at Heathrow because of a legal row with the airport’s owners. The Heathrow Express service was built by the airport for more than £1 billion but the arrival of Crossrail next year may see the Heathrow Express threatened.  The airport’s owners want to recoup its past spending on the private […]