A long-running campaign continues by consumer group Which? calling for airline passengers to be automatically compensated for delayed flights, rather than having to claim what they are due.
Their research suggests that 13,076 flights arrived more than three hours late in the year to June, which would trigger an EU261 pay out if it was within the airline’s control.
Norwegian, Thomas Cook and TUI had the highest percentage of severely delayed long-haul flights, at 1.7, 1.6 and 1.4 per cent respectively.
Industry body, Airlines UK said: “Long delays on affect a minority of overall journeys and are often due to factors outside of an airline’s control. When things do go wrong, compensation can be easily claimed directly from the airline when due.”