British Airways Cabin Crew – Gatwick

Website British Airways

Job Description

Cabin Crew – Gatwick Fleet

Cabin Crew is a job that many dream of doing. The chance to travel and meet so many different people is an amazing opportunity. But we think it’s best to be up front with you. It takes a special kind of person to join our Gatwick Cabin Crew.

As a business, we connect Britain with the world like no-else – our service comes with a distinctly British flavour and a stronger focus on the customer. You’ll be there to keep customers safe – and to make them feel special by being the real you. The friendly, welcoming, helpful you who intuitively knows when you’re needed. The team player who pulls together with colleagues whenever the situation demands. The dedicated professional who never drops their standards even when a long shift is coming to an end.

This is more than a job. There are challenging days, it’s never 9-5, and it’s not for everyone. But when a customer says you’ve made their flight, there’s no feeling like it.

Our Cabin Crew New Entrant Training scheme is your route into British Airways and the Gatwick Cabin Crew team. Once trained and ready, you will fly a combination of long-haul and short-haul routes from Gatwick.

What you’ll do as Gatwick Cabin Crew

It’s the professionalism, helpfulness and friendliness of the Cabin Crew that ensure customers remember a flight for all the right reasons. That’s why this role is so important to British Airways. You’re an ambassador for our brand and an advocate for everything we believe in.

First and foremost, you’re there to take care of the safety of passengers. Beyond this fundamental responsibility, your job is to make customers feel valued, through an inflight experience that more than lives up to expectations.

We want you to add a personal touch to the familiar routine of flying – when welcoming customers on board, highlighting safety features, selling duty free, serving drinks/meals and demonstrating how in-flight technologies work.

You’ll always be on hand to help those who need it, like families or those with disabilities or extra needs.  You’ll also be a problem solver and trouble shooter, when customers have queries or if something does go wrong. By turning negative to positive, you’ll boost loyalty and keep customers coming back.


What you need to join us

We’re looking for a high level of professionalism and commitment, alongside the qualities to make customers feel welcomed, valued, informed and listened to.

A passion for customer service: you’ll need to deliver exceptional service to every customer, on every flight.

An appetite for hard work: This is a fast-paced, always-on-the-go job, with long hours. You need a high level of commitment and ability to keep your energy levels up.

Resilience: Some shifts are really tough, especially if you’re feeling jetlagged. But even when your day’s not going great, you need the mental stamina to keep your standards up.

Empathy: You’ll be someone who understands the needs of others and genuinely cares about helping out.

Openness to change: We’re embracing major change by introducing new on-board technologies and improvements to the in-flight experience. Our Cabin Crew are helping bring this change to life – it’s important that you embrace innovation and new ideas.

Working at British Airways is about supporting each other to always be our best. We listen and do the right thing, create moments that show we care, and share our know-how to make a difference. There are four commitments that our whole team share:

  • Be safe and secure, always
  • Be passionate about service
  • Be confident
  • Be trusted advocates of British Airways

Gaining your CCA Attestation

Before beginning Cabin Crew New Entrant Training, you are required to obtain a Cabin Crew Attestation (CCA) with one of our world class third-party partners.

This attestation allows you to undertake Cabin Crew duties on European Community-registered aircraft. Your qualifications will be revalidated annually as part of your British Airways Cabin Crew Training.

After obtaining your CCA, you will then continue with your New Entrant Training at our state-of-the-art training facility, using our new nationally recognised Cabin Crew apprenticeship standard.


Already hold an EASA Attestation?

If you already hold a valid European Aviation Safety Agency (EASA) Attestation, you can start the British Airways New Entrant Training without having to undertake the CCA training again You will go straight to our Cabin Crew training courses.

Or if you have a valid EASA Cabin Crew Attestation, apply below and choose the option “I have flown as Cabin Crew in the last 5 years (either with or without an Attestation)” under the Attestation section of your application. For further information about this please visit the FAQ section of the Cabin Crew page on our careers site.

What’s on offer?

As a member of our Gatwick Fleet Cabin Crew, you’ll have the potential to earn on average a reward package of between £20,500 and £22,500 per annum, potentially increasing to £24,000 in conjunction with corporate pay initiatives. This includes a starting salary of £13,856, bonuses for achieving your performance targets and commission for Inflight Retail sales.

  • Annual leave starting at 28 days per year rising to 34 days per year.
  • A pension scheme with potential contributions of up to 16.5% (if you contribute 5% British Airways will contribute 11.5%)
  • A flexible benefits scheme which gives you the option to buy from a range of benefits such as private medical insurance, life assurance, and critical illness cover
  • Discounted confirmed flights for friends and family on British Airways from date of joining
  • After six months in the role, access to standby flights for yourself and two nominees
  • Discounted standby travel on other airlines in the Oneworld alliance
  • Discounts on car hire, hotels, leisure activities, entertainment and many more
  • Free parking at work and free parking at Heathrow whilst on holiday for up to two weeks at a time

We also foster a culture of high performance which will enable you to develop your personal, and professional skills at the same time as travelling across the globe. As you progress, you will have the opportunity to develop your skills in a variety of areas, take control of your career path, and be recognised and rewarded for your hard work and commitment.

Applications are online.