Swissport UK Customer Service Agents

  • Aviation Ground Based Jobs
  • 7 UK Airports
  • Applications have closed.

Swissport

Swissport UK are recruiting Customer Service Agents for 7 of their stations around the UK.

The airports are:

  • Birmingham
  • Belfast
  • Bristol
  • Bournemouth
  • Manchester
  • Newcastle
  • Stansted

Partime Flexible approx 20 hours per week £.9.42 PH

Job Summary:

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Career Progression:

You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee. Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions /promotion.

Qualifications & Competencies:

  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Previous experience working in an aviation environment is desired
  • Ability to speak additional languages is desired

If you need assistance with the application process such as creating a high quality, professionally written CV or Cover Letter then please visit our Pilot Career Hub or email the team at [email protected]. If you are invited to an assessment, be sure to use our famous Airline Interview Question Database which has helped hundreds of pilots successfully pass their pilot interview.

Please note that we have no affiliation with the airline for which this job is advertised. Our aim is to present our audience with pilot jobs which we believe will be of interest. The above information has been re-published from another source such as the directly from the airline, a recruitment agency, or it has been advertised directly through FlightDeckFriend.com. Whilst we endeavour to ensure the information is accurate and up to date, we can not always guarantee it. Please note that fraudsters can try to take advantage of pilots seeking employment. Whilst we do our very best to verify that the jobs we advertise jobs are genuine, you should carry out due diligence checks before parting with any money for a selection process or the promise of a job.

We are not a recruitment agency and we are not recruiting on behalf of the airline advertised, we are simply highlighting that they are recruiting. To apply for this job, you should follow the link provided above. Please therefore, do not send us your application.