Online Application Assistance
We can help you produce a quality online application for a flight crew job
The questions asked in the online application process are now a key way in which airlines screen candidates.
We offer the following services:
- Online Questionnaire Guidance – we tell you what answers the airlines want you to give
- Motivation Essay Questions – we help you to tailor an application answer using the ‘key’ words the airlines, taking into account their ethos and type of operation
- Competency Essay Questions – we can effectively demonstrate your competencies in an articulate and effective way
The vast majority of airlines now use online applications as their primary method of inviting prospective candidates to apply. This often means that a CV or Cover Letter is exchanged for a series of “personal example” or “HR competency” based questions and questionnaires. Whilst some of these applications are manually assessed by a real person, others are scanned by an automated system to match key words or match evidence of specific examples in answer to the questions. Some systems will score points for your application based on the key words you have included, so the more answers you can provide with these key words, the higher you will score and thus the more likely you are to be invited for an interview.
As this is typically the first stage of the application process you will be up against hundreds if not thousands of candidates. The online application questions provide an opportunity for you to sell yourself to the airline and make you stand out from the crowd.
Typical questions that might be included in such an online application include:
- “What skills can you bring to this airline”
- “Give an example of when you’ve shown good leadership skills”
- “Give an example of when you have had to take initiative in a difficult situation”
For pricing guidelines, tailoring of a typical question consisting of 2000 characters is priced at £44.99.
We will aim to acknowledge and review your request within 48 hours and return the completed questions (if requested by the client) within 5 working days. We can offer an express service if requested.
The “key” words required to be used in the answers to such questions are there to assess your competency and skill set. At flightdeckfriend.com we are familiar with these key words and can provide a service to help tailor your online application accordingly to maximise your chances of being invited to the interview.
Please be aware that the majority of applications have an initial set of “yes or no” screening questions that are used to ensure you meet the minimum requirements. An example of this might be; “Do you hold a current A320 type rating?”. If your answers do not match the minimum requirements, you are unlikely to be able to continue with application.
As every online application is unique in terms of questions asked and the length of answered required, we do not offer a set pricing policy. As with our CV service, we ask you to email us your current answers to any of the application questions for our review. If we feel we can improve your answers by adding or changing content to more suitable examples, we will let you know and ask if you would like us to proceed with the service and provide you with a price for the service. If we feel that your answers are already adequate we will also tell you and no charge will apply. We may email you with some follow up questions in order to ensure the best possible content is included.
Online Applications – An example of how we can help
Recent feedback from a certain airline’s pilot recruitment drive has highlighted how important it is to put time and effort into the initial online application stage. Significant weight was placed on the only “essay” type interview question on the online application; “How can you as a First Officer improve customer service?”
As the rest of the application only required short or one word answers, there is a temptation to give a brief answer to the question, but by doing so you are selling yourself short. As this was the only question that allowed you to demonstrate what you can bring to the airline, a comprehensive and well thought out answer gave you the best prospect of being invited to an interview.
Tips for answering . . .
Most of it is common sense but when answering such questions; keep a few points in mind.
- Don’t rush. Take your time giving an answer you’re completely happy with. When you’ve written out your answer don’t submit it straight away, have a look at it again the following day which may help to give a fresh prospective or spot any errors.
- Does the question have a word or character limit? You should aim to use the maximum words or characters allowed – tweak your answer to achieve this.
- Think about the airline you are applying for. What is the airline culture, are they scheduled or charter based operations, is it a large or small carrier? These factors may influence the content of your answer, requiring subtle or significant differences depending on the airline you are applying to.
- Proof read the answer. Ask yourself, does my answer address the question? Check for grammatical and spelling errors, you need to demonstrate your attention to detail.
- Ask someone to proof read it. The person doesn’t necessarily need to have an aviation back ground, it’s to get a second opinion on the fluidity, construction and grammar of the answer.
The answer to the question . . .
The question asked by Thomson was; “How can you as a First Officer improve customer service?” This is a fairly straight forward question to tackle, and a number of good points could have been made.
Thomson is a charter airline and therefore the customers flying with the airline are typically going to or from holiday. The overall flight experience offered to the passengers is therefore of critical importance to the airline. Here are some of the points that could have been made when answering the question:
- Operating the aircraft with safety at the forefront of all decisions is indirectly the biggest contribution you can make to passenger safety.
- Positive interaction with the passengers such as informative and friendly PA’s.
- Keeping passengers informed of any delays or technical issues in a timely manner.
- Maintain a professional image at all times by acting in a professional manner and maintaining a high uniform standard.
- Meet and greet passengers embarking or disembarking where time permits.
- Consider passenger comfort at all times. This can begin at the pre-flight planning stage where flight conditions can be assessed and re-routing considered if areas of turbulence are anticipated.
- In flight requests for turbulence reports from air traffic control can be made requesting higher or lower cruise altitudes or re-routing as appropriate.
- Requesting direct routings from air traffic control in order to improve on time performance.
- Low drag and continuous descent approaches can be conducted to reduce the company’s operating costs and therefore pass lower fares onto passengers.