easyJet recruit for a number of operational roles

Aviation Ground Based Jobs
Luton, UK
Posted on January 26, 2021
Applications have closed.

Website easyJet

easyJet are recruiting for the following roles based at their head office in Luton, UK. Closing dates for these roles are all within the next 7 days. Info from their careers page.

Crewing Officer (Perm & FTC) (11287)

COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 1000 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 90 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing.

TEAM

Working within the Network Control Team and the wider Integrated Control Centre, the Crewing team is working on a 24/7 basis, ensuring compliance to both crew FTL regulation and industrial agreements.

We liaise with crew across the network, base teams, FRMS, rostering and training planning and delivery teams and other ICC teams to ensure the schedule On Time Performance and safety is maintained

Network Operations is comprised of highly a dedicated & experienced team with the purpose of ensuring safety, compliance and providing the customer with the highest possible quality of service is an integral part of the overall Operations team.
We work closely with Flight Ops, Ground Ops, Cabin Services, Performance and Planning, Safety and Security, and Maintenance Operations.

JOB PURPOSE

As a Crewing Officer, you will report into the Senior Crewing Officer whilst on shift. The Crewing department are responsible for managing all aspects crew rosters from the day of operation to 3 days out using the AIMS crew system and a range of decision support tools. Your role is to ensure all crew rosters are first and foremost safe, legal and compliant with local industrial agreements. You will also consider operational robustness; efficiency, cost effectiveness; Fatigue and Crew lifestyle considerations when making changes to rosters.

JOB ACCOUNTABILITIES

Crewing Safety

Maintain safe and compliant rosters at all times, in line with legal requirements, Crew contracts, and company policies
Keeping up-to-date with the latest rule sets, protocols and systems updates
Takes responsibility for a strong safety culture reporting incidents
Ensure compliance with company policy/procedures in accordance with the easyJet Operations Manuals and company system
Maintaining standby cover across the network

Crewing Communication

Keep the ICC teams informed of crew disruption that could impact the programme
Liaising with the rostering and training delivery teams to ensure roster disruption is captured and training re-planned
Communicating between the ICC Hubs to ensure all relevant operational information is shared
Escalating disruptive or safety events to the Senior Crewing Officer, Network Duty Manager and wider business
Maintaining 2 way communication with our bases and handling teams, as directed in Crewing processes

Operational excellence

Re-crewing uncovered flight duties from four days prior to the day of operation in line with regulatory requirements, union agreements and easyJet business rules
Applying judgement and experience when making necessary roster changes, including Operational robustness, cost, and Crew lifestyle considerations (such as FRM, Roster Stability, Crew Preferences, fair work distribution and minimal positioning)
Managing roster change requests with sensitivity and discretion while representing Operational needs, ensuring the impact of each change is understood and accepted by the relevant accountable parties
Challenging disruptive and avoidable changes, where appropriate, in a positive and constructive manner
Providing cross-functional support for other Operational and Planning teams during times of need
Manage and maintain adequate levels of standby coverage, considering logistical costs of positioning and Hotac against operational integrity
Consider how we manage disruption and implement effective strategies for managing disruption

Your Health & Safety commitment to easyJet

To carry out your work in compliance with easyJet policies, processes and procedures
To report any actual or potential situations you feel could pose a risk to our customers, people, operation, assets, or reputation
To support investigations as they seek to identify ways to improve our safety, security or compliance performance
To ensure you always act and behave in a safe and responsible manner

Requirements of the Role

KEY SKILLS REQUIRED

Minimum 2 years of relevant work experience, ideally in Airline Operations in Crewing, Operations or Cabin Crew role
Ability to provide effective solutions in response to last minute crew changes taking into account employee wellbeing
Ability to make informed decisions to resolve business issues in ambiguous situations/under pressure
Ability to manage multiple demands, shifting priorities, short deadlines
Comprehensive knowledge of EASA / EZY Alleviations beneficial
Strong interpersonal and communications skills
Strong consultative and influencing skills
Ability to work in a team that strives for continuous improvement
High degree of personal / professional flexibility
Proactive in their own personal development
Strong customer focus and a demonstrable keenness to deliver the very best customer service

DESIRED SKILLS

Knowledge of AIMS (or equivalent)

BENEFITS

Competitive base salary
Up to 20% bonus
BAYE, SAYE & Performance share schemes
5% pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits

LOCATION & HOURS OF WORK

This full-time role will be based in Luton and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts, comprised of dayshifts and night shifts. We have full-time and part-time permanent and fixed term contracts available.

Disruption Officer (FTC) (11286)

JOB PURPOSE

To ensure customers are supported throughout disruption, and welfare is provided according to business policies and regulations
To keep customers informed throughout their disruption
To report on disruption events for efficient customer claim handling
To escalate any disruption events and customer issues to the wider business
The team also ensures that all crew hotel and transport requirements (for days 1-3) are met, and any ad-hoc requests on the day.

JOB ACCOUNTABILITIES

Disruption Handling:

Find solutions for customers who have been affected by disruption in line with regulations and business policies
Answer any customer related queries from ground handling and take quick decisions on customer entitlements on the day of travel
Look to reduce costs during disruption where possible, e.g. in form of reciprocal agreements, re-routing customers and alternative transport bookings
Process disruption in various operational systems
Liaise with 3^rd parties, such as Hotel and Transport providers to ensure customers are provided appropriate hotel accommodation and transport during disruption
All ad-hoc transport and accommodation requests for the crew have been met and last-minute changes are actioned to prevent disruption to crew

Disruption Communications:

Keep customers informed at all times throughout disruption via various outbound communication channels including
- SMS
- Email
- Flight Tracker
- Travel Update Pages
- Web banners
In the event of planned disruption notify all customers in advance, send reminder emails to take action, and make customers aware of specific events, e.g. industrial action that might affect the customer’s journey
Notify customers of planned schedule changes or cancellations and their options
Send special personalised apology emails during certain events of disruption
Ensure that the travel status pages and web banners on easyJet.com are updated regularly in the event of known disruption.
Keep ground and cabin crew updated with communications provided to customers

Disruption Reporting:

Notify airports of disruption
Inform the wider business of disruption events and customer welfare issues, including possible PR issues
During disruption incidents, record and collect real time information to support accurate post incident investigations and customer claim handling

Operational Excellence

Arrange Crew hotac and transport for days 1-3 in line with regulatory requirements, union agreements and easyJet business rules
During disruption incidents, record and collect real time information to support accurate post incident investigations and customer claim handling
Consider the use of Tripping, seek to optimise and gain the best cost position with regard to hotac and transportation costs associated with crew rosters

Your Health & Safety commitment to easyJet

To carry out your work in compliance with easyJet policies, processes and procedures
To report any actual or potential situations you feel could pose a risk to our customers, people, operation, assets, or reputation
To support investigations as they seek to identify ways to improve our safety, security or compliance performance
To ensure you always act and behave in a safe and responsible manner

Requirements of the Role

KEY SKILLS REQUIRED

At least 2 years’ experience within an airport/ground handling operations environment
Ability to work under extreme pressure
Excellent communication and people skills
PC literate. Experience of e-Res, AIMS and SITA.
Ability to work shifts and be flexible with working hours

BENEFITS

Competitive base salary
Up to 20% bonus
BAYE, SAYE & Performance share schemes
5% pension
Life Assurance
Flexible benefitss package
Excellent staff travel benefits

LOCATION & HOURS OF WORK

This full-time role will be based in Luton, and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts, typically from 6.30am to 6.30pm.

Operations Officer (Perm & FTC) (11285)

JOB PURPOSE

Carry out the function of Flight Watch and proactively swapping aircraft to reduce disruption and delays, and maintain On Time Performance.
Working closely with the Crewing, Customer and Maintenance teams to deliver a safe and efficient operation of the flying program, and ensuring all changes are communicated effectively and timely to all stakeholders.
Apply and manage all adhoc runway slots, and adjusting any required caused by disruption, maintaining we stay within each airports runway slot rules, thus reducing potential fines.
Using third party tools and contracts to proactively monitor the weather across the easyJet network, and create and agree mitigating plans were appropriate.
ACARS System monitoring, maintaining timely communications with the flight crew, taking action on any high priority requests, disseminating information to the correct stakeholders.

JOB ACCOUNTABILITIES

Working closely with colleagues within Network Control and the wider Integrated Control Centre to ensure that easyJet delivers the highest possible service levels for its passengers
Ensure that all measures are taken to minimise disruption, at all times, taking into account passenger welfare, cost optimisation and limitation of knock-on network effects
Take all necessary steps to ensure a safe and punctual operation in accordance with the Operational Manual (OM/A) and operating procedures on a cost efficient basis
Proactively manage and maintain a Flight Watch of a fleet of aircraft using TOPS / AIMS systems, and make changes to the programme to minimise disruption
Monitor weather and make changes if necessary to the fleet of aircraft if required to minimise disruption
Have a proactive approach to disruption management and anticipate events that may impact upon operational integrity and to take such steps as might be necessary to mitigate disruption to the flying program
Ensure that the usage of standby aircraft and crew is optimised to gain the best possible value
To work closely with Senior Operations Officer and Network Duty Manager to implement effective and efficient strategies in times of Disruption to the flying programme
Liaise with Maintenance Control with regard to maintenance planning to maximise aircraft availability and to minimise operational impact
To ensure that vital lines of communication are maintained with all Network Control’s internal and external agencies and service providers
To monitor and promulgate information received by ACARS, E-Mail, SITA, MET Office Weather System and telephone.(others as required)
To oversee, optimise and manage easyJet’s Runway Slot protocols and compliance with slot and curfew requirements, thus minimising exposure to fines and legal proceedings
Ensure any / all information pertaining to an operational event is collated and appropriately recorded
Fulfil the duties required of the Operations Officer during emergency situations (exercise or actual)
Working in a professional manner and that all tasks are completed to the highest of standards
Any other duties as directed by the Senior Operations Officer, or member of the Management Team

Your Health & Safety commitment to easyJet

To carry out your work in compliance with easyJet policies, processes and procedures
To report any actual or potential situations you feel could pose a risk to our customers, people, operation, assets, or reputation
To support investigations as they seek to identify ways to improve our safety, security or compliance performance
To ensure you always act and behave in a safe and responsible manner

Requirements of the Role

KEY SKILLS REQUIRED

At least two years’ experience within an airline operations department
FAA Dispatch Licence or equivalent (Desirable)
Extensive knowledge of TOPS and AIMS systems (Desirable)
Working knowledge of EASA FTL (Desirable)
Ability to work to strict deadlines and effectively a deliver results in a pressurised environment
Highly competent in Airline Meteorology and have Geographical awareness
Sound working knowledge of the EZY OM/A
Excellent planning and organisation skills
Customer focused
Team worker, adaptable and flexible attitude to respond to changing demands and timescales
Strong interpersonal and communications skills
High degree of flexibility (12hr shift pattern)
High degree of competency in the use of PC’s and Microsoft Office suite

BENEFITS

Competitive base salary
Up to 20% bonus
BAYE, SAYE & Performance share schemes
5% pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits

LOCATION & HOURS OF WORK

This full-time role will be based in Luton and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts, typically from 6.30am to 6.30pm. There is a full-time fixed term contract position and part-time permanent position available.

Operations Performance & Analysis Manager (11308)

TEAM

The Operations Performance & Analysis team sits within the Operational Planning team as part of the Operations Planning & Delivery department. The two key purposes of the team are to provide analytical support and direction to the wider Operations Planning & Delivery department, and to provide a consolidated and holistic view of operational performance to support improvements within the wider operation, working with all of the operational teams. The team is headed by the Operations Performance & Analysis Manager, supported by the Senior Operations Performance Analyst and two Operations Performance Analysts.

The wider Operational Planning teams work together to develop the schedule and flying programme in a way that is safe, cost-efficient, and resilient, and ensure that all operational teams’ needs are met in terms of schedule feasibility, in both the long-term and short-term windows, and reviewed in the post-operational window feeding back as learnings into future operations.

JOB PURPOSE

The Operations Performance & Analysis Manager reports to the Head of Operational Planning and works closely with the other analytical and performance teams across the wider operation.
The role purpose is to lead the use of data analytics to identify, agree and deliver ongoing improvements to our operation, especially focused on reducing major disruption events, as well as providing analytical support to the wider Operations Planning & Delivery team.

JOB ACCOUNTABILITIES

Insights delivery
- Build strong and enduring relationships with key stakeholders across the Operations team delivering insights & actions that improve our safety and/or operational and financial performance
- Understand and proactively communicate factors & key levers affecting business performance to stakeholders and leadership team
  - Continually monitor operational performance and disruption events and identify opportunities for improvement, and proposed actions to deliver these opportunities
  - Review this analysis and proposed actions with key easyJet stakeholders; refine analysis and actions, and determine the pressing topics to raise to the Insights Team, a team of senior operations stakeholders
  - Hold Insights Team meetings as required, to review key observations, actions, and get approval for actions that require implementation or cross-functional sign-off
  - Orchestrate follow up activity as necessary to ensure agreed actions are implemented
Analytics
- Support and lead data projects and ad-hoc analysis, using the appropriate tools and techniques
- Manage and structure decision making processes on data topics, ensuring a thorough analysis is conducted and input is gathered from the relevant stakeholders to drive real business outcomes
- Find and deliver standardisation and automation opportunities across the business
Visualisation
- Support to design and delivery of data analytics dashboards and analytics layers (Tableau + Web-apps)
- Produce articulate and persuasive presentations
- Knowledge share across data analytics team
Team
- Lead the team of Operations Performance Analysts to drive the highest performance and develop team members to increase productivity
- Identify future talent within the team and opportunities for succession, providing coaching or bespoke training where appropriate and addressing under performance.
- Partner with Data Engineering teams/IT to ensure robust and accurate data capture and continuous improvement of data available for both analytics and the wider business
- Work across the Data and IT functions to gain access to additional data and analytics skills, if required
Safety
- Carry out work in compliance with easyJet policies, processes and procedures
- Report any actual or potential situations that could pose a risk to our customers, people, operation, assets, or reputation
- Support investigations as they seek to identify ways to improve our safety, security or compliance performance
- Ensure acting and behaving in a safe and responsible manner

Requirements of the Role

KEY SKILLS REQUIRED

We are looking for a candidate who has operated in an airline, consultancy, retail, ecommerce or FMCG organisation previously, who has an excellent track record of delivery, with the following skills and experience;

Airline operations experience or similar / exposure – knowledge of the key elements of how an airline builds and executes its operation
Business acumen – understanding of the key levers of a business
People skills – ability to balance questioning and new idea generation with building relationships and trust across the operations team
Leadership – ability to set up this new capability and demonstrate it’s value in a cost focussed business, and to manage and motivate a small team
Focus and determination – willingness to keep seeking improvements and better ways of working / processes
Proven experience in data and analytics (consulting background a bonus), an expert analyst
Experience of working in cross functional teams and projects
Strong analytical and quantitative skills with demonstrated experience using data-driven decision making and performing financial and operational analyses
Outstanding oral and written communication skills
Excellent at understanding stakeholder requirements, creating a clear benefit case, and delivering data driven transformation/change
Able to marry up business need and analytical delivery, while confident and credible in explaining own analyses
Experience in actively improving the quality of large data sets
Experience working in a fast paced, dynamic and changing organisation
The ability to operate successfully with minimal supervision
Delivery mindset, particularly when executing under challenging circumstances

LOCATION & HOURS OF WORK

This full-time role will be based in Hangar 89, London Luton Airport, and will be 40 hours per week.

Operations Schedule Analyst (11335)

TEAM

The Long Term Planning team sits within the Operational Planning team as part of the Operations Planning & Delivery department.

This role reports to the Long Term Planning Manager and supports the design of the commercial flight schedule by assuring it is safe, operationally feasible and cost efficient.

The role will work closely with Scheduling and Operational team on any areas of the schedule that needs more detailed review to ensure a successful operation. They will be involved in and become an SME & systems Super User for Crew Pairings Optimisation and Optym SkySym OTP simulation together with schedule related operational performance for the Crew Supply Chain and the wider Operations and Commercial teams.

JOB PURPOSE

Using OTP simulation and Pairings Optimisation tools the Analyst will report findings, draw conclusions and make recommendations whilst working closely with Scheduling and Operational teams on any areas of the schedule that need more detailed review. They will be involved in and become an SME for the predicted operational performance of future schedules, crew pairings and schedule related operational performance for the Crew Supply Chain and the wider Operations and Commercial teams.

JOB ACCOUNTABILITIES

Validate previous seasons against current, using the latest Ops Parameters and compare against historical safety, cost and operational performance indicators.
Rigorous analysis of historic schedule operational performance, identification of success and failure drivers and make recommendations to feed into the design/operation of future or current schedules using tools such as OTP simulation, Pairings Reliability and Pairings Optimisation
Report year on year variances – pin point key changes in validations and cost; agree with the Operations team stakeholders key findings to be reviewed with scheduling
Investigate, analyse and understand the drivers for OTP performance – prepare OTP & schedule resilience investment recommendations using the Optym SkySym OTP simulation and Optimisation tool
Based on detailed analysis recommend optimum crew pairing solutions; identify and recommend opportunities for cost saving and minimising roster related crew fatigue
In co-operation with Operations and Commercial stakeholders, collate, validate, publish and maintain the financial year Operational Parameters.
Maintain and develop team processes and systems to achieve adequate, consistent, robust and accurate outputs
Produce ad hoc reporting as required; data gathered, concluded with recommendation
Super User for Pairings Optimiser, SkySym OTP simulation and Optimisation and Crew Pairings Analyser
Carry out your work in compliance with easyJet policies, processes and procedures
Report any actual or potential situations you feel could pose a risk to our customers, people, operation, assets, or reputation
Support investigations as they seek to identify ways to improve our safety, security or compliance performance
Ensure you always act and behave in a safe and responsible manner
Ad hoc activities as required

Requirements of the Role

KEY SKILLS REQUIRED

Essential skills

Strategic analytical experience; passion for understanding the detail, extracting the data and using this to recommend changes and options to the schedule build
Accuracy and attention to detail in every task
Good working knowledge of excel, using cubes and using excel to extract data although not essential
Knowledge of EASA FTL, Fatigue Risk Management or any other national crew compliance regulation an advantage but not essential
Ability to turn technical data into simple language and communicate recommendations to all levels of the organisation
Stakeholder management experience
Degree/post graduate qualification in a numerical/analytical subject or equivalent business experience
Ability to use data modelling to drive business initiatives to improve operational performance
Excellent planning, organisation and project management skills
Creative approach to data visualisation and presentation
Working knowledge of statistical techniques and broad understanding of mathematical optimisation and its applications

Desirable skills

Experience in Pairings Optimisation, OTP forecasting tools, MS SQL Studio and Tableau

LOCATION & HOURS OF WORK

This full-time role will be based in Hangar 89, London Luton Airport, and will be 40 hours per week.

Applicants for all roles must have the right to work in the country where the role is based and will provide upon request, proof of Right to Work in the relevant country.