Emirates to introduce goggles for crew

Most airlines cabin crew managers or senior crew members are given an iPad that contains as much information about the airlines customers as possible to enhance the service the crew can provide onboard.

Emirates, hoping to shake off budget airlines coveting its long-distance customers, has set its sights on goggles to enable their crew to have this info on hand immediately as they are face to face with their customers.

The Gulf carrier is studying ways to equip staff with augmented reality glasses that display a passenger’s name and travel habits, allowing more personalised service, said Emirates’ chief digital and innovation officer, Christoph Mueller.

Travellers may also be given eye-wear to help them navigate airports or browse food menus.